Refunds and cancellations

Cancelling an order

Until the recipient confirms the delivery address, you can cancel from your order page and choose where the money goes: back to your card, or as Rozelumi store credit for your next order.

After that, write to us. If the shop has not yet prepared the gift, we will normally cancel it and refund it in full.

If we cannot deliver

If the shop cannot make the gift, or we cannot deliver it for a reason on our side, the full amount — including the service and delivery fee — goes back to the card you paid with.

If the recipient does not respond

A gift link is valid for 30 days. If the recipient does not open it in time, or cannot be reached to arrange delivery, contact us. We will arrange a new date, or cancel the order and refund it to your card or as store credit, whichever you prefer.

A wrong or damaged gift

If a gift arrives damaged or is not what you ordered, contact us within 2 days of delivery. We will send a replacement or refund the gift to your card.

Refunds to your card

A card refund goes back to the card that paid for the order and nowhere else — never as cash and never to another card. Banks usually show it within 5 to 10 days. Any part of an order you paid with store credit comes back as store credit.

How store credit works

Store credit is added to your Rozelumi account straight away and can be used on any future order. It is for goods only: it cannot be withdrawn, sent to another person or exchanged for cash.

Talk to us first

If something is wrong, contact us before disputing the payment with your bank — we can put it right faster. hello@rozelumi.com · +1 425 610 8185